Privacy Policy

Mr. Chill & Mr. Fluffy Company is committed to protecting its Users' privacy. The following Privacy and Cookie Policy outlines the information Mr. Chill & Mr. Fluffy Company (hereafter also 'Mr. Chill & Mr. Fluffy', 'c"we", or "us") may process and how we may use that information to better serve Users while using the website , review the following carefully so that you understand our privacy practices.

 If you have questions about this Privacy and Cookie Policy, please contact us at 

1. Definitions

§  "User" or "You" means any person who visit a page of the Website.

§  "Partner" or "Provider" means any parties working with us to ensure the service is delivered.

§  "Product" or "Service" means any item which is proposed for sale on the Website.

2. General

Mr.Chill & Mr. Fluffy is registered with the comission of private life in Belgium as the controller of your personal data and MrChillMrFluffy notifies the comission of private life that MrChillMrFluffy is the processor of your personal data through the Website.

Children Under the Age of 18 

Mr.Chill & Mr. Fluffy cares about the safety of children. Because the Service is not directed towards children under 18, they are not allowed to register with or use the Service, or provide personal data. We do not knowingly collect personal information from anyone under the age of 18. If we discover that we have collected personal information from a child under 18, we will delete that information immediately. We also strongly advise children under 13 years old not to visit our website and to leave immediately.

3. For what purposes do we process your personal data?

3.1 Technical and functional management of the Website

When you visit our Website, our website administrators may process technical data such as your IP-address, visited webpages, the internet browser you use, your previous/next visited websites and the duration of a visit/session to enable us to deliver the functionalities of the Website. We use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. In addition, in certain instances the browser may prompt you for your geo-location to allow us to provide you with an enhanced experience. With this technical data our website administrators can manage the Website, for instance by resolving technical difficulties or improving the accessibility or the quality of certain parts of the Website. This way, we ensure that you can (continue to) find the information on the Website in a quick and simple manner. For this purpose we also use cookies. See paragraph 8 for our cookie policy.

When you use our Website with your mobile device, our providers might also process technical data such as your IP-address, Device ID or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. They use this data to enable them to deliver the functionalities of the Website, resolve technical difficulties, provide you with the correct and most up to date version of the Website and to improve the function of the Website.

3.2 Customer Service

When you register to our newsletter or buy online a product, we will collect some information such as your name, email address, address, country, language, mobile phone number, or IP-address.

We will use your contact details to send you a welcoming email to verify your username and e-mail, to communicate with you in response to your visit, your inquiries or if you buy, or attempt to buy, a product, and to send you service-related announcements, for instance, if our Service is temporarily suspended for maintenance. 

3.3 Personal Information

When you order a product via your use of the Website, we provide your first name, last name and address, e-mail and phone number as well as any other needed information to the Partner so that he can execute your request and ship you your order.

 3.4 Processing payments

When you order a product, your credit card information is provided to our payment processing provider in order to process payments for your orders. Our payment provider only collects the first six (the BIN numbers) and the last four digits of your credit card number, the expiration number and in some cases your zip code. This information is used to prevent fraud.

3.5 Marketing

MrChillMrFluffy may use your contact details to send you general updates regarding Mr.Chill & Mr. Fluffy news, special offers and promotions. You may at all times opt-out of receiving these updates in the e-mail or by sending to MrChillMrFluffy an email at 

3.6 Generating management information and statistical data

MrChillMrFluffy uses your personal data in an anonymised and aggregated form to closely monitor which features of the Service are used most, to analyse usage patterns and to determine where we should offer or focus our Service. MrChillMrFluffy also uses your personal data in an anonymised and aggregated form to closely monitor which Products are successful, which are the trends, consumers’ behaviours, etc. We may share this information with third parties for industry analysis and statistics.

3.7 The host platform

Our company is hosted on the Shopify platform and provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify data storage, databases. All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

4. Our Disclosure of Your Information

We may employ third party companies and individuals to facilitate or provide the Service on our behalf, to process payment, provide customer support, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website's features) or to assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose. MrChillMrFluffy will disclose your personal data to the extent that this is legally required, or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to your health and/or safety.

5. Your rights

As a user, you have the right to information regarding your personal account, including information that you've provided to us and information regarding each ride requested via the Website. You may at any time request request correction or erasure of your personal data, and object to any processing of your personal data by emailing us at  We will respond to your access and/or correction request within two weeks. 

 6. Retention

Unless specified otherwise in this Privacy and Cookie Policy, we will retain your information until you cancel your MrChillMrFluffy subscription. If you wish to request that we no longer use your information to provide you services, please contact us at  We will anonymize your data, unless these data are necessary to comply with a legal obligation or resolve disputes.

 7. Security

MrChillMrFluffy has taken appropriate technical and organisational security measures against loss or unlawful processing of your personal data. To this purpose, your personal data are securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards of the locations where data are stored.

However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. Any transmission of information by you to MrChillMrFluffy is at your own risk. We recommend that you do not disclose your password to anyone.

8. Cookie policy

The Website uses "cookies". A cookie is a small text file that we place on your computer or mobile device to enable various features of the Website. You can change your cookie settings to accept or not accept cookies in your browser settings.

The Website uses the following cookie categories:

Essential: MrChillMrFluffy uses cookies necessary to enable or enhance certain functionality of the Website, such as recalling your recent actions on the Website or remembering your Website settings. If you have cookies disabled in your browser, these cookies will be blocked. Non-essential: MrChillMrFluffy uses Google Analytics' cookies. If you have cookies disabled in your MrChillMrFluffy , these cookies will be blocked. Google Analytics is a web analysis service that is offered by Google Inc. Google Analytics uses cookies to analyze the usage of the Website by Users to give MrChillMrFluffy an insight in the way Users use the Website. You can find more information on Google Analytics here.

 9. Changes in this Privacy Policy

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email and by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Your rights under the California Consumer Privacy Act

10. Contact details 

Other pages:

Terms & Condition page

Shipping Policy page

Legal notice